What happens if a payment fails?

If a charge doesn't go through (an expired card is the usual reason), you don't lose your plan straight away. There's a two-week grace period during which our payment processor, Stripe, automatically retries your payment method.

While the payment is unresolved, using the app is blocked until you fix it. Usually that means updating your card in Store settings > Billing, though sometimes it's completing a verification step like 3D Secure. Only Owners and Admins can fix a payment issue.

If the two weeks pass and the payment still hasn't gone through, the subscription is automatically canceled and the shop drops back to the Free plan. Your data and listings stay put; you'd just resubscribe to get your paid features back.

The fix is quick: sort out the payment method in Store settings > Billing and you're back in. The payment banner also offers Cancel now and switch to the free plan if you'd rather stop.

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